TERMS AND CONDITIONS

DEFINITIONS

For purposes of these Terms of Service, the following terms have the meaning set forth below. 

  • “VetPronto” means VetPronto-Mobile Veterinarians Inc., which may also be referred to as ‘we’, ‘us’ or ‘our’ as the context requires.  
  • “Terms” means the VetPronto Terms of Service and Privacy Policy.
  • “Website” means the website of www.vetpronto.com together with, unless the context otherwise requires, its content.

TERMS OF SERVICE

Instructions

We cannot accept instructions from anybody under the age of 18 years or if you do not permanently reside in the United States of America (“USA”), or if you are not at least 18-years of age.

In certain situations we understand that requests will be made by persons acting as your agent, such as pet carer, cattery/kennel owner, etc.

We will assume unless advised in writing by yourself, that they have your authority and are acting in your interest and on your behalf.

Requests for any account details to be changed must be made in writing by the account holder.

Services

VetPronto is an ambulatory veterinary practice, specializing in domestic pets. That is to say we provide the best possible service at your premises. We have the equipment and ability to perform almost all treatments and investigations at your home. Consultations are typically performed in your home. However, we are not a veterinary hospital and do not have the associated facilities to treat pets requiring extended hospitalization. If you are happy with the limitations, we are happy to accommodate you as best we can.

Client Transfer

In filling in the registration request form or registering by phone you are requesting to change services from your previous vets to VetPronto services. This is to include ALL routine veterinary care and emergency treatment plus provision of ALL preventative veterinary medications and prescription medications.

Medication

We cannot supply medication on prescription without first seeing your pet. Repeat prescriptions can only be given if the animal is under direct care and attention of the attending veterinary surgeon, and we reserve the right in certain circumstances to re-examine the animal again before prescribing. All prescriptions must be paid for in advance. 

Important Note

We are unfortunately unable to answer queries here made by owners whose animals are not under our veterinary care. We suggest that you discuss your concerns with your own vet. They are in the best position to advise you since they have the benefit of knowing all about your animal and their relevant lab results etc.

Insurance

It is your responsibility to submit claim forms to us for completion. Insurance form administration is provided free of charge by us and all claim forms will be dealt with promptly.Only on rare occasions and by prior arrangement will we defer the ‘payment’ terms below, providing the insurance claim will be paid directly to VetPronto and providing the insurance company has agreed in principle to settle the claim. In this circumstance the client will still be required to pay any excess and costs not covered by the insurer and any costs later rejected by the insurer.

Second opinions

If you are unhappy with the treatment or progress of your pet, we can arrange for a second opinion from another veterinary surgeon at your cost.

Treatment

Subject to our professional duties as veterinary surgeons, we reserve the right to make final decisions on treatment.

We retain the responsibility for case records, including radiographs, ultrasound scans and similar documents. Although the client is charged for the taking, diagnosis and advice of such radiographs and similar diagnostics, they do not buy ownership of them. In appropriate circumstances, copies can be forwarded to another veterinary surgeon.

Payment

We accept credit cards for payments. We will take your credit card details prior to confirming your appointment. We will, thereafter, charge your credit card after the appointment is completed. 

We aim to run a transparent pricing policy, with fair and competitive fees.

We do not charge an hourly rate as we feel this imposes a ‘hurried’ approach to our work and relationship with our clients. We prefer not be time restricted and instead charge a pre-determined set professional fee for the particular work carried out. This is in addition to the visit charge.

We do recognize that there will be exceptional circumstances where emergencies occur and payment at the time will not be possible. Of course such scenarios will be taken into consideration. To allow us to continue to provide a quality service, this condition will also apply to insured animals and it is the responsibility of the client to be reimbursed by the insurance company.

In giving instructions, either in person or by your agent, for an animal to be treated, you will be responsible for our charges.

Whenever possible we will give you an estimate of the cost of treatment, however, variations and complications may arise resulting in further costs being incurred.

New clients

Details, including relevant medical history will be obtained from the previous attending veterinary surgeon. Obtaining these records is in the interest of your pets’ welfare to ensure we know about any current medical conditions, treatment being received, etc.

All new clients are encouraged to carefully read these terms and conditions.

Complaints

We aim to offer all clients a professional, friendly and efficient service and we hope that you will be pleased with the work we do for you. However, if any difficulty should arise, our approach is to be constructive. Every complaint will be taken seriously, will be investigated thoroughly and promptly, and remedial action will be taken as appropriate. If you have a complaint, please email us at care@vetpronto.com. We would expect to resolve any problem to your satisfaction.

Future work

Unless otherwise agreed, and subject to possible revision of fees, these terms and conditions will apply to any future work by us on your behalf.

Limited License to Use Website

We grant you a nonexclusive, nontransferable, revocable and limited license to use the Website in accordance with these Terms. Any copyright or attribution notice appearing on the original content or information must appear on all copies of the content or information. Any document created based on information from the Website is your work product, which you use at your own risk, and we assume no liability for its use.

No Commercial or Non-Permitted Usage

This Website is intended for use by individuals and other entities interested in market, business or other information concerning VetPronto. We have exercised efforts to provide you with accurate information on the Website from public or other sources but we are not in any way responsible for your use or reliance on such information, which is solely at your own risk. The use, reproduction, copying, resale or redistribution of any non-public content of the Website for commercial or any other non-permitted purpose is prohibited without our prior written consent.

Unlawful Activity

You may not use the Website or its content in any way that violates the laws or regulations of any jurisdiction or any political subdivision thereof. We reserve the right to investigate complaints or reported or unreported violations of these Terms and to take any action deemed appropriate including, without limitation, reporting any suspected unlawful activity to law enforcement officials, regulators, or other appropriate third parties and disclosing any information necessary or appropriate to such persons or entities including, without limitation, information related to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information.

Our Intellectual Property Rights

Except as expressly provided in these Terms, nothing contained herein shall confer, or shall be construed as conferring, any license or right, by implication, estoppel or otherwise, under copyright or other intellectual property rights. You agree that the Website is or may be protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and may not be used except as provided in these Terms without our prior consent. You also agree that we retain all copyrights in the layout and graphics of the Website, the collective and compilation copyrights in all databases and navigation design in relation to the Website, and all content of the Website created by our employees, contractors, consultants, or other contributors.

Use of Our Service Marks and Trademarks

You may use our trademarks in referring to the Website or its content without our permission, provided that you follow standard trademark usage practices and provide proper attribution. Any other uses require our prior written consent. You may not use our service marks or trade dress in a third party service-e name or publication title; in, as, or as part of your own service or marks; to identify products or services that are not ours; in a manner likely to cause confusion; in a manner that implies inaccurately that we sponsor, endorse, or are otherwise connected with, your own activities, products, and services; as hidden or embedded text in web pages; or in a manner disparaging us or the Website.

Links to Third Party Sites

If you use any links on the Website to reach other websites not maintained by us, you will leave the Website. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site. We provide these links to you only as a convenience and the inclusion of any link does not imply recommendation, approval or endorsement by us of the linked website, nor does it imply that the linked website recommends, approves of, or endorses us or the Website.

Discontinuation

In the event of any change in laws or regulations or for any other commercially reasonable reason as determined by us acting in good faith, we reserve the right to discontinue the operation of the Website at any time.

User Conduct

You agree to not use the Website to (a) upload any content or electronic information of any kind that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, (b) harm minors in any way, (c) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity, (d) upload any content or electronic information that you do not have a right to transmit under applicable laws and regulations or under contractual or fiduciary relationships (including, without limitation, inside information or proprietary or confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), (e) upload any content or electronic information of any kind that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, (f) upload any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, (g) upload any material that contains software or other viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications or related equipment, (h) interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website, (i) “stalk” or otherwise harass another or (j) collect or store personal data except as may be permitted by these Terms and the features of the Website.

Business Transfers

In some cases, VetPronto may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if VetPronto, or substantially all of its assets, were acquired, user information would be one of the assets that is reviewed and transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer or VetPronto may continue to use your personal information as set forth in this policy.

Not Investment or Legal Advice

The Website provides information concerning VetPronto but it is not a substitute for advice from a licensed professional. Your use of this site does not create any fiduciary relationship between you and us. The accuracy of the content of the Website is neither warranted nor guaranteed and you use the Website at your own risk. You agree that you have not and will not detrimentally rely on any information received in connection with your use of the Website.

Non-Reliance, Assessment and Understanding, Status and Assumptions

Each time you use the Website, you represent to us as follows: (a) You have made your own independent decision to use the Website and its content and as to whether such use is appropriate or proper based upon your own judgment and upon advice from such advisers as you have deemed necessary. You are not relying on any communication (written or oral or express or implied) of VetPronto as advice of any kind or as a recommendation. You understand that information and explanations related to the Website and its content shall not be considered to be advice of any kind or a recommendation. No communication (written or oral) received from VetPronto shall be deemed to be an assurance or guarantee as to the expected results of any action. (b) You are capable of assessing the merits of and understanding (on your own behalf or through independent professional advice), and understand and accept the Terms and risks of any use. (c) VetPronto is not acting as a fiduciary for or adviser to you in any respect.

DISCLAIMER

THE WEBSITE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. WE DISCLAIM ALL RESPONSIBILITY FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM, ARISING OUT OF OR IN ANY WAY RELATED TO (A) ANY ERRORS IN OR OMISSIONS FROM THE WEBSITE, INCLUDING BUT NOT LIMITED TO TECHNICAL INACCURACIES AND TYPOGRAPHICAL ERRORS, (B) ANY THIRD PARTY WEBSITES OR CONTENT THEREIN DIRECTLY OR INDIRECTLY ACCESSED THROUGH LINKS IN THE WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY ERRORS IN OR OMISSIONS THEREFROM, (C) THE UNAVAILABILITY OF THE WEBSITE, THE CONTENT, OR ANY PORTION THEREOF, (D) YOUR USE OF THE WEBSITE OR THE CONTENT, OR (E) YOUR USE OF ANY EQUIPMENT OR SOFTWARE IN CONNECTION WITH THE WEBSITE OR THE CONTENT. WE DO NOT WARRANT OR REPRESENT THAT THE WEBSITE WILL BE ERROR-FREE, FREE OF VIRUSES OR OTHER COMPONENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE WILL ALWAYS BE ACCESSIBLE. WE DO NOT WARRANT OR REPRESENT THAT THE WEBSITE WILL BE CORRECT, ACCURATE, TIMELY, OR OTHERWISE RELIABLE. YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK, AND WE WILL NOT PROVIDE ANY TECHNICAL OR OTHER SUPPORT IN CONNECTION WITH YOUR USE OF THE WEBSITE EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS.

LIMITATION OF LIABILITY

BY YOUR USE OF THE WEBSITE, YOU AGREE TO WAIVE ANY AND ALL CLAIMS RELATING TO THE USE OF THE WEBSITE OR THE CONTENT, WHETHER SUCH CLAIMS ARE AGAINST US OR ANY OTHER PERSON WHO HAS SUPPLIED CONTENT TO THE WEBSITE. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE CONTENT OR THE WEBSITE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES) IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION FROM YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE WEBSITE.

Suggestions

You are encouraged to bring any errors, problems, or other issues concerning the Website to our attention for the benefit of your fellow users. Please email care@vetpronto.com to advise us of any such issues. We retain the right to respond to your comments in any manner we deem appropriate.

Limited Third Party Technical Support

We may arrange limited technical support from a third party provider or providers in connection with technical related questions about the use and navigation of the Website but we do not bear any liability of any kind in relation to any kind of customer or technical support, if made available, or whether your question was appropriately addressed or not or responded to in a timely manner or not.

Dispute Resolution

Any controversy or claim arising out of or relating to your use of the Website or these Terms, which the parties are not able to resolve in an amicable fashion within a reasonable time, may be settled by San Francisco courts and each party submits to the non-exclusive jurisdiction of Courts in San Francisco for that purpose. Each party will bear its own costs and expenses, including attorney fees and expenses, associated with any dispute.

No Liability

You agree that we shall have no liability whatsoever in respect of any claims, losses, expenses, damages or costs arising as a result of your use of or inability to use the Website or its content.

Third Party Rights

The Disclaimer, Limitation of Liability and Dispute Resolution provisions are for our benefit and the benefit of any third party providing content to the Website. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

Notification of Alleged Copyright Infringement

We reserve the right to remove any content in the Website that allegedly infringes a third party’s copyright and to prohibit further use of the Website by the individuals responsible for said infringement. Notices to us regarding any alleged copyright infringement should be sent by email to care@vetpronto.com.  

Remedies

You acknowledge that any use of the Website contrary to these Terms may cause irreparable injury to us and that, under such circumstances, we will be entitled to equitable relief or the equivalent in any jurisdiction including, but not limited to, preliminary, temporary or permanent injunctive relief, without posting bond or other security.

Entire Agreement

The version of these Terms currently available at the Website together with any agreement with us constitutes the complete statement of the agreement between you and us and supersedes all prior proposals, understandings, and all other agreements, oral and written, between you and us relating to the subject matter contained herein or therein.

Severability and Waiver, No Waiver of Rights

If any part of these Terms is found to be invalid, void, or unenforceable, you agree with us that the remaining parts of the Terms will continue in force, that the provision at issue may be replaced by a lawful provision that most nearly matches the original intention and that these Terms will, as modified, remain valid and enforceable. Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

Modifications to Terms

We reserve the right to change these Terms at any time. Updated versions of the Terms will appear on the Website and are effective immediately upon publication on the Website. Your continued use of the Website after any update constitutes your agreement to be bound by the updated Terms. You are responsible for regularly reviewing the Terms.